LM / DESIGN

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Fundación Tripartita España

UX/UI web portal design. Interviews with users, cardsorting, information architecture, wireframing, workflow, project planning, design supervision, direct contact with stakeholders.

Interdisciplinary work with Development and Commercial departments.

Fundación Tripartita España

Fundación Tripartita España

Case study
Tasks:
  • UX/UI design for webportal
Current Situation & Objetives
The Fundación Tripartita for Training and Employment in Spain consists of a government body, made up of various departments, each with its own specific needs and requirements. It is a large-scale project where the objectives are:
  • unify the various fields of the foundation under a common umbrella in order to reinforce the corporate identity,
  • optimize network collaboration across the areas;
  • Quantitatively and qualitatively improve the training of employees, unemployed and self-employed in the community
  • Increase outreach to companies that can benefit from such services, training their employees
Constrictions
Any proposal or change must go through multiple filters and curators, many of them with conflicting personal interests. There is little scope for resources for usability tests and prototype tests.
Requerimientos y complejidades observadas
El webportal debe:
  • Responder a las necesidades y demandas de todos los/las encargados de cada Departamento en formas iguales. Unificarlo en un criterio de sistema común.
  • Responder a varios perfiles de usuarios.
  • Ser intuitiva y amigable para personas con diversa educación informática, a la vez que completa e interactiva para aportar valor formativo profesional.
  • Adherirse muy especialmente a las normativas y estándares de accesibilidad W3C e inclusividad para tener verdaderamente un alcance global.
Steps
  1. Research
  2. Definition of User profiles and particular needs
  3. Ideation of solutions
  4. AI proposal, workflow, sketches, wireframes
  5. Prototype development
  6. Usability tests
  7. UI Design
  8. Implementation
  9. Usability tests
  10. Iteration
árbol final de AI
Menú de navegación de nivel 2.
Wireframe de Home principal
Conclusions

Overall, there was a positive change around the unification of the areas under a common identity. In the process of developing the project, cross-sectional tools could be found and developed in several areas, thus avoiding the duplication of content and facilitating its location and use by end users, beyond their profile.

Training courses and consultations by private companies and entities to offer their employees grew notably, mainly through the use of the Virtual Assistant, novel for the time (year 2012).

Assets to improve

The results of the accessibility tests showed that at the end of the implementation there were points that could be further improved, especially those related to multimedia material and blind people.

Due to eventualities during the performance of the user tests, it took more time than expected, slightly delaying the plan stipulated for it.

Considering the year in which it was made, to date it would be convenient to update its design, reformulating the UI style in terms of gradients, shading and extra elements in such a way that it can gain in visual cleanliness, hierarchy and organization.